Broadband Problems? We are here to help...
Had NBN connected? You might need our qualified data cablers to ramp up your in-home cabling to maximise your speed. If you have more than one telephone outlet connected to your FTTN/FTTC NBN service, then chances are you are not getting the optimum speed. In most cases we can optimise your service in under one hour.
From a single network link to a complete home/office fitout...
The best time to start the installation of a structured cabling system in a residential building is in the framing stage. Pre-wiring your home is considerably less expensive than installing a cabling system on a completed home. If you are building and considering a structured cabling system then you can email us your requirements or plans. We will contact you to further discuss your needs.
eTechs Communications has many years of experience installing structured cabling.
eTechs install, support & repair phone, computer, ADSL cable and NBN cable networks in homes & offices. We are experienced and qualified ACMA registered cablers and specialise in all home / office telecommunication and network cable installations. As such, we are able to offer advice / information and fast / simple cabling installations to get your home or office connected to the NBN.
We offer an ADSL/VDSL testing service. If you feel that your internet connection is slower than it should be or you are experiencing disconnections, then we can help. We use specialised test equipment to analyse both your internal cabling and the carrier cable to quickly locate the source of faults
We are ACMA licensed cablers. We specialise in communications and Data technology, fault finding and rectification as well as home or office network and telephone cabling
A to B MDF Connections Central Splitter Installation Additional Telephone Socket Installation Home or Office Network cabling NBN Cabling Fault location for DSL Services Exchange End Testing Available for ISP's WiFi Access point Installation Point to Point wireless Bridge installation Upgrades and Maintenance for Service Providers
The cabling in your premises is vitally important to your set-up if you want to get the most out of your internet connection.
In many cases, the cabling inside your premises is just as important to the speed you experience as the cabling outside. If your premises has evidence of older phone installations it may be worth having your home assessed by an eTechs technician.
The quality of the cabling inside your home can contribute to the speeds you will experience. Wiring your home is an important consideration when you're moving to the national broadband network (NBN). Upgrading your home's cables and wires to handle technology often gets overlooked, but it is very important if you want to have a network that delivers the NBN internet services you want, where you want them. Cabling is just as important for creating the best wireless network at home too.
NBN FTTN and FTTC are new technologies to Australia, but already the evidence is overwhelming in that an estimated 95% of our callouts to clean up and test internal cabling has resulted in significant speed increases and a more stable connection. In a typical two story house with 4-5 sockets, you could expect an increase in the sync rate once we clean up and remove unused cabling from the service.
A typical speed increase from this type of cable setup are upward of 20mbps. We have seen sync rate increase from 25mbps to 90mbps on some work we have done.
FTTN Estimate Max Attainable Rate over Distance
FTTN speed estimate chart
Fibre to the Node and Curb is not as forgiving as ADSL.
Even if you’re internal cabling is in good condition and you have two or more sockets connected to the service, they will impact the speed. eTechs have been testing and repairing DSL services since the inception of ADSL over 15 years ago. The knowledge and experience we have gained throughout the years allows us to quickly identify and repair issues that are affecting your service.
eTechs are here to help
If you cannot find your answer here then you can send your question directly to one of our field technicians via email.
Click the button below to Ask A Tech now.
Please note that technicians may take several hours to respond due to work load and replies may be short in their response. If your question requires a detailed response then please send your question to eTechs AdministrationAsk A Tech
The first step to having your issue resolved is to contact us either by calling our office on 08 8463 1161. Our staff will advise you of the best course of action to resolve your issue. You can also send us an email detailing your issues and your preferred day and time for a technician callout. We will reply to you normally within 24 hrs..
Once we have established what your cabling requirements are we will book a suitable time for a technician to attend. If you email us then a member of our staff will either schedule a time via return email or telephone if you have provided your contact number
On the day of the technician attendance the technician will send you an SMS to inform you when they are on their way. Callouts are generally booked with a two hour arrival time frame.
The attending technician will perform the required cabling in compliance with Australian standards. If the work involves a broadband fault or speed issue the technician will test the external NBN/Telstra line for any faults which may affect the service. Any internal faults can be rectified by the technician on the day.
After all work has been completed the technician will issue you with an invoice detailing all work carried out. If the testing of the carrier’s network located any faults then a detailed report based on the test data will be emailed to the customer to forward on to their service provider for further investigation.
Unlike most other technicians, we carry extensive test equipment which allows us to test on a basic level and also level 2 testing on the spot. Most technicians are only capable of basic level 1 testing which if found to be inconclusive, requires a second level 2 technician to attend for more advanced testing. We test on level 2 as our standard level of testing which includes copper testing of the Telstra line and internal cabling. Exchange end testing is also available if requested by the customers ISP.
We know what makes broadband work and what causes it to not work. With thousands of faults found throughout our many years of working in the communications industry, there is nothing that we haven’t come across before. We can quickly identify what the cause of your issue is. With our vast experience and the use of specialised test equipment, we can usually locate the cause of your fault within 20minutes.
Our standard level of testing includes:
TDR Test (Time-Domain Reflectometer) Background Noise Interference DSL line sync rates at various points Resistance Capacitance Loop Balance Impulse Noise Load Coil Detection DSL line sync rates at various points
For faults found to be outside of Telstra/NBN minimum specifications, we can report these findings directly to the customer's service provider, or provide the customer with a report to pass onto their provider. We have developed a system of fault reporting which is designed to clearly relay the test results to the service provider for further investigation by a Telstra/NBN technician.
Faults found on the customer side of the network boundary can be resolved on the spot, as technicians carry a range of cable and socket types to cater for almost any situation. .
We are the number 1 in fault location and repair for DSL and network issues.
We provide full in the field technical support for internet service providers. From end to end metallic copper testing, to equipment replacement. eTechs have a long history of providing in-field support for some of the largest ISPs in Australia.
Every network is unique and requires a design that suits the customer's requirements. We conduct a complete and comprehensive site survey before commencing any work. Rest assured that the network that we install will be the best suited to your needs.
We provide an extensive range of services related to all types of broadband and communication services.
Below you will find some images and video of our services.
If you have an NBN installation like this and want want your connection in a more convenient place then we can help. We can repair any issues in your property that prevent using existing cabling or install brand new cabling from your building entry point to a convenient location.